Use this process when the incorrect adjudication information was applied to the claim and needs to be corrected.
Correcting a Payment Already Applied to a Claim
STEPS:
1. Search for Claim
2. Click “Payment Details”
3. Expand “Activity Log” and click “Void”
4. Repost payment
After clicking the “Void” option the screen will reset and the adjudication information can be edited as needed.
Note: Payments have to be corrected in time sequential order. Thus if two insurance payments were applied to the claim and the one that was posted first needs to be corrected, the second payment has to be removed/voided before the first can be reposted.